The great feedback just keeps pouring in for our fabulous team. This feedback is genuine and is obtained from emails and calls from clients and prospective clients.
We like online reviews somewhat. They don’t always give the full picture though. Many of our clients have signed NDAs and won’t post online reviews in case this breaches the confidentiality of the settlement agreements they have signed. Others simply do not want to publicly declare that they have had an issue that needed the help of lawyers. I get that, it’s a private matter and an individual choice. Some clients just cannot be bothered to log into Google or any other portal. I am frequently asked to review good service and even where I am happy with it simply don’t have the time or inclination to post an online review. I will deliver my feedback personally and occasionally with a tip if it’s appropriate!
We never respond to negative online reviews. This is our company policy There are many reasons behind this but they include that many negative reviewers are disgruntled because we have closed their file or refused to assist. We rarely do this but sometimes it is necessary to protect the wellbeing of our people. You cannot help everyone nor can you please everyone. So, we choose not to challenge those reviews and not wash any dirty linen in the public domain.
Here we give you straight from the horse’s mouth some comments we’ve received in the past few weeks. We issue a client survey every time we close a file and ask how many stars are awarded.
From the moment of my first interaction with didlaw, it was clear I was working with an empathetic and professional firm. I was put at my ease from the off and kept updated throughout the whole process. The knowledge, approach and professionalism is absolutely first class and therefore not surprisingly didlaw achieved an amazing outcome, far better than I could have even imagined. Not only was the outcome fantastic, but also advice on how to receive the settlement to make the most of tax breaks, such as pension, etc. Thank you so much didlaw for intervening, putting right a wrong and protecting my future. I am eternally grateful.
Karen: From our first conversation you came across as absolutely committed to righting wrongs & ensuring people who abuse & behave badly towards others are held to account. I was one hundred percent in, from the moment we spoke. It was very reassuring, thank you.
Karen: Thank you for steering us to a very satisfactory outcome on this. It’s been quite the journey… but I couldn’t be more pleased that I found you to fight my corner the whole way. Definitely a relief to be finished and now focus on moving on!!
Elizabeth: I want to say thank you, for everything so far. I know how much work has gone into this and I don’t take it for granted. I feel incredibly lucky. Since I had the OH assessment and the assessor repeatedly pointed out that I should look into legal advice, it revealed how badly I was being treated whilst I was desperately trying to fulfil my job and dealing with indescribable health challenges. This whole situation also revealed how powerless people like me are in this situation, how little the law and the current justice system can do protect people like me. So, to have someone in my corner while I’m trying to deal with everything else means more than I can put in words.
Yavnik: I appreciate all your help throughout and the positive outcome. Your expertise in this area has made what could have been a prolonged stressful period, relatively short.
From start to finish it was a great experience. Kim was fantastic, kind, patient and polite. Manuela was comprehensive, professional and diligent. Excellent ambassadors for the firm and the culture.
Manuela was readily available, clear and concise in all actions and communications and very thorough. She worked to tight (unreasonable) timelines and did her utmost to procure a good result. 5 stars
Manuela: Great advice and helped strengthen my negotiation. 5 stars
Beatrice: I am grateful for your help and advice in navigating this difficult situation, and for your responsiveness and patience throughout the process. It was quite challenging for me given my illness… this is a favourable outcome that will allow me to focus on my health and recovery in a safe and stable environment.”
Beatrice: I cannot thank you enough for your professionalism and support throughout this process. You have been an absolute legend to work with, and I sincerely hope we can stay connected on LinkedIn.
